Refunds & Returns

Mushrooms are a natural, perishable product, so our policy is about making things right rather than shipping things back.

Fresh product

If fresh mushrooms arrive damaged, spoiled or below the grade you ordered, email a photo within 24 hours of delivery and we will refund or reship at no cost.

Dried, powder and extract products

Unopened packs can be returned within 7 days of delivery for a full refund; we provide a prepaid label. Opened packs can only be returned if there is a quality issue.

Trade orders

Trade lots are inspected against the agreed specification. Any claim must be raised within 48 hours of delivery with photos and, where relevant, a third-party lab report.